Refund policy

FULL-PRICED ITEMS (includes items purchased using our email sign-up discount):

We know you will love your MARAMIDI garments. If for some reason you have changed your mind, contact our returns team here to organise an exchange, or full refund. This offer applies for full-priced items only (including full-priced items purchased using our email sign-up discount).

You have 10 days from the date your purchase was dispatched from our Melbourne, Australia warehouse to initiate a return. Customers are responsible for the cost of return shipping. Items must be returned in the condition they were received.

Our returns team assesses all returned garments to ensure the below conditions are met.

  • All tags must be attached.

  • The garment must be unworn, unwashed, and free from smells and stains, including make-up and fake tan.

  • The returns ribbon must be intact, must not have been removed, or tampered with in any way. The returns ribbon must be free from marks and stains.

Your request for return will be rejected if the above conditions are not met and the garment will be returned to you, at your cost.

SALE & CLEARANCE ITEMS:

  • Sale items are final sale and not eligible for a refund if you change your mind. Exchange request must be made within 10 days of delivery.
  • We offer a one-time exchange for a different size, colour or style only (subject to stock availability).
  • The item must be returned unworn, unwashed, and in original condition with tags attached.

  • Please note that when exchanging a sale item, return postage and postage of the new size/colour are at the customer’s expense.

  • As sale stock is strictly limited, we cannot guarantee your preferred size or colour will be available for exchange. Please choose carefully.

How to organise a refund or exchange:

If an item is not quite right, simply reply to your order confirmation email or contact info@maramidi with your order number.

We will reply within 24 hours and provide return instructions.

Please note:

  • Full-priced items → eligible for full refund or exchange. Customer is responsible for return postage and if exchanging, the delivery postage for the replacement item.
  • Sale/clearance items → size, colour or style exchange only. Customers are responsible for the cost of return postage and the delivery postage for the replacement item (feel free to include a return prepaid satchel with your exchange, otherwise we will send you an invoice to pay for postage costs before we send out your new garment)

Return the item in original condition with tags attached. Once received, we will inspect it the same day and either process your full refund or organise the new item to be dispatched within 48 hours.

FAULTY ITEMS:

MARAMIDI prides itself on quality. Each garment is personally inspected, approved and steamed before being carefully packaged for delivery. If you have an issue, or you believe your purchase is faulty, we comply with all Australian legislation. Please contact us here - and we will guide you on the process to arrange a repair, replacement or refund according to Australian law.